3r3z0 (3r3z0) asked a question.
I just switched to a new phone and I am trying to set up okta verify on the new device. The problem is that when I try to login to Okta verify through my organization's portal, my username and password are not accepted and the password reset link never arrives in my email inbox.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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Hello @3r3z0 (3r3z0),
Okta Verify works by binding to your physical phone hardware and the installed software instance. Okta Verify only works on one device for each Okta account. Uninstalling Okta Verify, Changing Phones, Transferring or Restoring your Phone Data, using Mobile Phone Cleaning Apps, or Resetting your Phone are some of the things that may result in the binding being broken between your phone and Okta Verify, and you will need to re-enroll your device in Okta Verify. To do this, you’ll need to contact your organization's IT department.
In case that you are using an IOS device please check the following link with information:
https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-mng-account-details-ios.htm
Otherwise, if you are using an Android device please check the following link:
https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-reset-register.htm?cshid=csh-user-ov-reset-register
Regards,
Natalia
Okta Inc.
Good Morning Ms. Bermudez,
Thank you very much for your reply and explanation. Would I reach out to my organization’s IT or the IT department at the organization that my okta verify is connected to? I use okta verify to access a web-based application called FormsNet3 and the organization that allows me to use it is NMDP, The National Marrow Donor Program. However, NMDP is not my employer.