src5b (src5b) asked a question.
Hi all,
I'm trying to enforce Okta Verify at every log in attempt in the MFA section, but so far I still manage to log into my dashboard without getting an Okta Verify request (like I get every time I try to log in to my admin panel).
I believe I have set the correct MFA settings, but I'm clearly doing something wrong...Can anyone help?
Thanks!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @src5b (src5b),
If Okta Verify Push Authentication is not working properly, you can check the following most common fixes listed below:
-Ensure you have a stable Network Connection or Mobile Data connection by opening your mobile browser and navigating to your organization's Okta website.
-Check that Push Notifications are enabled for Okta Verify in your Phone Settings.
-Confirm that your device Date and Time is set to Network (or Automatic).
-Reboot your device by powering off completely and then powering back on.
-Ensure the device is not Jailbroken, does not have a custom security layer or Mobile Device Management (MDM) profile, and those other applications that could be interfering with the delivery of notifications.
If Push Authentication still does not work, please contact your organization's IT department for assistance.
You can learn more about this topic using this link below:
https://support.okta.com/help/s/article/Okta-Verify-SMS-Troubleshooting-Guide?language=en_US
If Push Authentication still does not work, please contact your organization's IT department for assistance.
Regards,
Natalia
Okta Inc.
Hi Natalia,
This doesn't actually answer my question...
Okta Verify push works on my mobile phone, as I use Okta with different organizations.
The problem I'm having is that I cannot force an Okta Verify MFA on every log-in attempt.