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0D54z00007HZgGuCALOkta Classic EngineAuthenticationAnswered2024-03-25T19:38:44.000Z2021-11-12T07:11:45.000Z2021-11-12T15:56:57.000Z

thkdl (thkdl) asked a question.

problem with sign in to okta from mobile phone

Good Morning. I can not sign in to okta app from my mobile phone because when I put my login and password there okta ask me about SMS (text message) verification code. I don't have this sms because I changed my phone number but on okta still I have my old number. I can't change that for my new number because when I try, app every time ask me about that SMS code. Can you help me and change my old number for the new one please? Or if I need to do something different, can you advise me what I can to do with that please? Please contact me on email bdonev87@gmail.com

Thank you.


  • Hello @thkdl (thkdl)​,

     

    I noticed you have an open case on this issue. Were they able to help you with this?

     

    Regards,

     

    Natalia

    Okta Inc.

    Expand Post
This question is closed.
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problem with sign in to okta from mobile phone