4eclq (4eclq) asked a question.
How can I tell why a user session was ended, and they're prompted for authentication again?
I have a user that appears to get prompted for authentication multiple times in a day, for no apparent reason. I've checked the activity logs for the user and can see the authentication request get triggered, and a follow on request for 2FA auth, however I cannot see what prompted the re-authentication in the first place.
Is there a way to tell why a user's session was expired, or authentication somehow re-requested unnecessarily?
Thank you!
Hello Martin
Good afternoon
Thank you for contacting us to clarify your doubts and help you with the setup of your deployment
You can verify and modify the session lifetime for the Sign-on Policy if needed, you just need to click on Security -> Authentication -> Sign-On -> check or add the New Okta Sign-on Policy on top of the default one. There you can verify if the session lifetime is lower than the expected, you can change it to up to a maximum of 90 days.
if you want to know more about this topic you can use the link below as a reference:
https://help.okta.com/en/prod/Content/Topics/Security/healthinsight/session-lifetime.htm
Let us know if this article helps you or if you have any other inquiries.
Have a great day ahead
Regards
Henry Esquivel
Okta.Inc