FilipH.91079 (Customer) asked a question.
Can't deactivate Okta Verify MFA (duplicate Default policy)
Hi, I can't deactivate the Okta Verify MFA since I have to disable it in any policies that have it activated.
There are 2 policies, both have the name "Default policy".
When I try to update one (disable the MFA) I get the following error:
I don't know why there are 2 policies with the same name but I don't remember creating them (and I probably wouldn't be able to create 2 of the same name). This looks like a bug to me but most importantly it prevents me to implement a custom sign-in in a React Native app since it errors out when the MFA is enabled. Can somebody please suggest a solution for this? Thanks a lot in advance. Filip
Hello, @FilipH.91079 (Customer)
In this case, I will ask you to please open a ticket following these steps here: https://support.okta.com/help/s/article/How-to-Create-a-Support-Case
This requires some config that must be done by a support engineer.
Vicente
Okta, Inc
Thanks for help, I created the support ticket.