uepek (uepek) asked a question.
I am not able to sign in to the Global Protect from external networks(my home wifi) although I can sign from my company network. While logging from the external network I get "Password incorrect" in the Global-Protect sign window although with the same password I can log in from the internal company network.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Ciprian from Okta here,
Do you have any firewall setup blocker on the external network or the network zones are configured to block your sign-in from certain IP address ?
What do you see in Okta logs for the failed login event?
The user has the credentials stored in AD? can you try a reset of password and have another try ?
For further troubleshoot you can open a case with support@okta.com
Hello Ciprian,
It was working well on any external network until 10/22.
Although I can log in to web-okta-account from anywhere on any network(external/internal), it's only with the GlobalProtect VPN over the external network where login fails.
Also, I am trying with the same external network which was working for me for the last 7 months so I don't think it's because of the IP address.
I guess it could be because of some password synchronization problem.
One of my friends from my company also faced the same issue before, according to her it got automatically resolved after a few weeks.
PFA: the generated logs while logging GlobalProtect from the external network.