x0vrx (x0vrx) asked a question.
Hiya,
I've recently restored my mobile device (iPhone SE) from a backup from the iCloud. Everything's correctly reinstalled, including Okta Verify, however whenever I sign on with Okta and it says a push notification has been sent, I do not get a push notification. This has been happening since restoring from my iCloud backup. Luckily, the codes on the app still work, so I am able to manually type in codes to sign on and continue with my work, however this is a wee bit annoying and cumbersome.
Additionally when I select a code on Okta, under 'Ways to Sign In' I only have "Authentication Code" listed and "Push Notifications" has vanished (which may be a part of the issue). Push Notifications are correctly allowed on iOS Settings.
Is there anything I can do to fix this?
Thanks!
Hello, @x0vrx (x0vrx)​
Sorry for the trouble! Check your device to confirm that these conditions are met:
A) The device time is set to Automatic.
B) Your network connection is stable.
C) Okta Verify notifications are turned on.
D) The latest version of Okta Verify is installed on your device.
E) To set up Okta Verify for the first time, go to your computer to obtain the QR code. Open the email with your organization's sign-in instructions and click the sign-in link. On the dashboard, click your name > Settings > Okta Verify Set up. The QR code is displayed on your computer. On your phone, open Okta Verify, click Add Account and scan the QR code. For set-up instructions, go to https://help.okta.com/okta_help.htm?type=eu&id=csh-ov-setup-android
F) If you have a new phone and can’t add your account back to Okta Verify, contact your Help Desk. Your account might have to be unlocked first.
G) Ensure that battery optimization settings don’t restrict Okta Verify from functioning.
For more troubleshooting tips, see the documentation at https://help.okta.com/okta_help.htm?type=eu&id=csh-ov-user-trbl
Vicente
OKta, Inc
Hi Vicente,
I can confirm that A, B, C and D, as well as G are correct.
Re. E, I have already set up Okta Verify with my IT department on the device previously before resetting back to the previous backup.
Re. F this is the same device. I definitely have the right account, as the codes provided on the account work completely fine. I'll contact my help desk again to see if i can get them to produce me a new QR code 🙂 Thanks and I'll get back to you
Hi Vicente,
I've gone to my dashboard, name > settings > Okta Verify setup and deleted the older Okta. I replaced it and it's fixed the issue, I'm getting Push Notifications again. Thanks 🙂