btc60 (btc60) asked a question.
We have enabled OKTA verify and Google Authenticator as our MFA, this policy has been assigned to all users. Some users are using OKTA verify whereas some are using Google Authenticator. We want to disable Google Authenticator as an enrollment factor. Does disabling Google Authenticator in factor enrollment will affect existing users who are using Google Authenticator or will they still be able to authenticate.
Thanks
Kishore
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @btc60 (btc60),
From the Admin Console, navigate to Security > Multifactor.
The factor must be disabled in all factor enrollment policies before the factor type can be deactivated from the Factor Type tab.
Regards,
Natalia
Okta Inc.
Hi Kishore,
Thanks for the question. There are certain scenarios to be considered while answering the question:
Scenario 1: Google authenticator disabled, MFA policy not enforced to the application.
Impact: Users will be able to seamlessly authenticate to the application, even after the enrolled factor- Google authenticator being disabled. There will not be any impact with the user login.
Scenario 2: Google authenticator disabled. MFA policy enforced to the application
Impact: Users who are enrolled to Google authenticator will be enforced to enroll to any of the other enrollment factors available (eg: Okta Verify, SMS Authentication, etc.) in order to access the application, as there is MFA policy configured for the application.
Scenario 3: Google authenticator re-enabled
Impact: Users will be able to authenticate to the application with the same old enrolled Google authenticator profile.