PhilipC.60547 (Customer) asked a question.
We have got Okta configured to import from OpenLDAP. By default, Okta *insists* on all users having values for the givenName and surname attributes.
Is there any way to change this so that givenName is optional? The fact that the import just "silently" fails leaves us scratching our heads when someone cannot access, say, Atlassian Cloud even though they seem to be visible there.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
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In order to change the type of an attribute to be optional, follow the next steps:
Inside your tenant and logged as an administrator, go to:
Directory integrations --> select the specific integration (Ldap/AD) --> Provisioning --> Settings --> "To Okta "--> scroll down and select "Go to profile editor", look for the attribute, once the attribute is selected uncheck the "Attribute required" field and save the changes.
You can check the following link if needed:
https://help.okta.com/en/prod/Content/Topics/users-groups-profiles/usgp-first-last-optional.htm
To further troubleshoot I would suggest to open a case at support@okta.com
Thank you for your reply.
Unfortunately, I had already reconfigured Okta in the way specified in the article you've linked to and it hasn't helped. I think it is something on the LDAP-import side rather than the Okta profile side. I've raised a support case now.