ROBERTR.44250 (Customer) asked a question.
Is it possible to allow self-service update of Okta Username (login field)
Wanting to allow users to change the Okta Username (login field). Have the Okta Username profile attribute set to Read-Write. From a user's setting page, the Okta username field is displayed but is not editable. Other fields, such as First Name, also set to Read-Write are editable.
In this particular implementation, Okta is not connected to an external directory service.
If it possible to configure Okta to allow self-service Okta Username updates? And if so, please elaborate.
Hi,
Please make sure that the attribute is mastered by Okta, otherwise it can only be edited from the Admin UI. This can be checked under Directory-> Profile Editor-> Okta user - Profile-> Username - info button-> Source priority. For users to be able to edit that field, this should be set to "Inherit from Okta".
If you encounter any issue, I highly recommend raising a support ticket or calling our support line at (800) 219-0964.
Thank You,
Liviu Scarlat
Technical Support Engineer
Okta Global Customer Care