BikramT.22206 (Customer) asked a question.
How to sync shared mailboxes in 0365 with universal sync ?
We previously had "Licenses/Roles Management Only" integration in Okta for O365. We have recently moved to Universal sync but managing shared mailboxes has become difficult. During the Okta health check we were told that the Universal Sync would sync in shared mailboxes, which seems to be inaccurate.
Can some one please shed some light into this ? Any suggestions on how to manage the shared mailboxes ?
Bikram - can you elaborate what you mean by syncing a Shared Mailbox? Shared mailboxes are not associated with a user account.
Yes, a shared mailbox is not tied to a user account. We were led to believe in the Okta health check that with the new Universal Sync, it is possible to sync those objects directly from On prem AD to Cloud 0365 without converting them to user accounts or assigning license, which seems to be in accurate.
Raised the ticket with Okta and got the following response:
For managing existing objects, we couldn’t find a simple approach so we had to work within the framework. Basically for objects like Shared mailboxes, we had to convert it to a user account (assign it a temporary EO license), activate the account in AD, make sure they synced up. Make the changes required, sync, and then reverse the process to get it back to a shared mailbox. Not the most elegant solution but it worked for the changes we needed to make.
This article was referred:
https://support.okta.com/help/s/question/0D50Z00008OLC0w/how-do-we-convert-or-manage-orphaned-ad-objects-after-switching-to-universal-sync-shared-mailboxes?language=en_US