umbz0 (umbz0) asked a question.
re add the okta user after uninstalling the app for login purpose
I am having an ios device that support ios 12 on which the okta app is not compatible, so i temporarily used another android device to sign in, unfortunately i uninstalled the okta app from android app after configuring with the Gsocial.genpact.com
So currently i am not able to reconfigure the android device with the OKTA verify for the login purpose.
Kindly let me know the next course of action to resolve the issue.
Hi Haris,
For what I was able to understand from the question addressed, you have MFA during Okta authentication which requires Okta Verify to be validated. If I am correct, we need to perform an MFA reset to your account and you will be able to re-configure the Okta Verify app on the supported device, however we will only be able to perform this action based on an opened support case with us.
In this case I would strongly recommend to open a support case online by accessing the Get support button at the bottom of the support page, or by giving us a call at 1-800-219-0964.
Looking forward to work with you in order to fix this issue.
Many thanks,
Andreea Pomirleanu
Tier 2 engineer