92b5i (92b5i) asked a question.
When setting up the OKTA MultiFactor Authentication using Samsung Galaxy Note 10+, the Push won't go through and if we manually input the code from the OKTA Verify App, it says that it's not matching. Also, there is no option to Trust the app on the Samsung Galaxy Note 10+'s Settings. We checked and the OKTA Verify app is on an updated version and device is running on Android 10. Any advise?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @92b5i (92b5i) ,
It's likely you need to reset Okta Verify, as it appears your token is no longer valid.
Here is how you can do this: https://help.okta.com/en/prod/end-user/Content/Topics/end-user/ov-reset-register.htm
Let us know if this helps!
Thanks!
Tim
Okta, Inc.
Hi @tim.lopez1.5480328098306519E12 (Okta, Inc.) ,
Thanks for the response.
We've done this, however, the same issue persists. We reset the OKTA Verify app and uninstall/reinstall the app on the mobile device-- same issue.
HI @tim.lopez1.5480328098306519E12 (Okta, Inc.) , do we have update on this?