JamesN.83470 (Customer) asked a question.
I've gone through the tutorials for creating unique usernames, but it seems to never even fire. Our users are managed and mastered via Workday, and we currently have to manually check the import daily to look for users that failed to provision due to duplicated username. I would like some mechanism for automating the resolution of conflicts.
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Hello @JamesN.83470 (Customer) ,
I've escalated your question to our Customer Support team. They will respond to you shortly here.
Thanks!
Tim
Okta, Inc.
Hello James,
At this point, we would need a bit more detail in order to understand exactly what is happening, so that we may decide whether we're looking at a fix or an enhancement, that would be required here.
As such, I would strongly recommend raising a support ticket with us, and me or one of my colleagues will be more than glad to assist you.
Thank you,
Stefan Pescaru
Technical Support Engineer
Okta Global Customer Care
I’m working off the template in our preview environment – which uses the user import inline hook. I got it firing, and it appears to generate the unique username and email by appending a digit to the end, but it doesn’t resolve the conflict – in the import I see the proper values on the left, but on the right hand side, it shows the username and email without the digit and states that creating the account would create a conflict.Also, I’ve raised this to support in the past and they were quick to tell me it was beyond the bounds of what support could assist with and would require a PS engagement, which we don’t have in our budget at this point.
Hi Stefan -- any update on how to tackle this? We're a large company and identity duplication is a pretty big headache that gums up our identity lifecycle. I have high hopes that this could resolve it if we can get it working properly.
any luck on this?