User16028613803078926600 (Customer) asked a question.
We recently created a new Salesforce profile however when attempting to assign it to a user in okta it is not a visible choice in the drop down menu.
Hi Michael,
Sorry for the trouble. Can you include screenshots of the configuration?
Thanks!
Tim
Okta, Inc.
All good I figured it out.
I figured out that if we go to the provisioning tab in the Okta tile and the go to “integration” and then test the API creds and save it forces the new profile to show up. We have NO IDEA why, but it works. I saw this in an article on something similar.
Support said this is normal: It is an effect of the reauthentication process for the API Credentials (or even testing) because when that happens, everything is refreshed on the back-end and additional information is pushed back to Okta.
hopefully this helps anyone going through the same.
Glad to hear this was resolved! We're here if you need us in the future!
Thanks!
Tim
Okta, Inc.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
All good I figured it out.
I figured out that if we go to the provisioning tab in the Okta tile and the go to “integration” and then test the API creds and save it forces the new profile to show up. We have NO IDEA why, but it works. I saw this in an article on something similar.
Support said this is normal: It is an effect of the reauthentication process for the API Credentials (or even testing) because when that happens, everything is refreshed on the back-end and additional information is pushed back to Okta.
hopefully this helps anyone going through the same.