pehrw (pehrw) asked a question.
Hi,
My collegues tried to log into the app, but when they tried to introduce the username and the secret key, for secret key they are not able to write "8" and "9". All other characters and numbers are allowed. It doesn't matter if 8 or 9 are in the middle or at the end of the secret key.
Is there any problem regarding the app?
Thanks,
Bogdan
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello Bogdan,
The username and secret key is generated by the Okta System automatically when you're enrolling in Okta Verify and are unable to scan the barcode. 8's and 9's are not in the secret key that is automatically generated.
If you're attempting to enter 8's or 9's because they're part of the password that you use with your Okta Account, then that is not expected to work because the password and passkey are two different things. If you were attempting to login to Okta, then try using Okta Mobile instead of Okta Verify, as that app will let you login with your username and password. However, if you're attempting to access Okta Verify tokens that were previously on your phone but have since been removed, then please contact your IT Department to have your Okta Verify Token reset, or check out these instructions: https://support.okta.com/help/s/article/Resetting-your-Okta-Verify-Token
Let us know if this helps!
Thanks!
Tim
Okta, Inc.