zi9j2 (zi9j2) asked a question.
Hello, I'd like to ask on how we can resolve our issue. We have 1 user who cannot receive any emails using o365 from okta.com. We already checked trace route, email settings and it is working. We already requested our vendor to trigger password request to be emailed but we are not receiving it. I am not sure if i used the correct category though. Appreciate your response.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi Katrina,
Please let me know if my understanding is correct here :
Only one user is unable to receive emails from Okta on her/his O365 email account.
Please let me know which Vendor did you request to trigger password request? that's not clear to me? Did you mean the Okta admin was requested to trigger a Password reset email notification?
Hello Priti, Yes there's just one user affected. She is not receiving okta emails on her o365 email account. Vendor POC triggered the pw reset email notification but not received it.
That's really strange. If there is only one user affected it should be related to that user's email settings.
Can the user be assigned a secondary email and the emails configured to send there for testing?
Hi Katrina,
That sounds a bit strange but a few things to look at:
Otherwise it would be best to contact Okta support to look into the issue.
HTH
Do you have direct contact from OKta Support?