CherylR.57334 (Medifast) asked a question.
Our customer facing sites use custom application integrations to authenticate website users against the Okta public API using tokens. From customer service we receive several reports daily of customers being thrown the "We found some errors. Please review the form and make corrections." message at login.
Some suggested measures taken to try to workaround this are as follows. None of these resolved the issue.
1) retype credentials (don't use credentials saved in browser)
2) clearing history
3) begin incognito session (type credentials)
Additionally, we've discovered that if a client is using a home wifi network, receives the message, then uses a different connection (ie phone 4g or 5g) the issue does not occur.
Our site's dev team feels this is a cross-origin resource sharing issue but can't really troubleshoot since it's occurring outside of our platform.
OKTA support has been less than helpful resolving this issue. They will not work on this without an HAR file obtained from developer tools. This is especially unhelpful because our user base is not tech savy, nor will email clients allow an HAR file to be sent due to the nature of the file.
Have other clients encountered this? What troubleshooting steps can be taken to find the root cause of this or even fix this?
Hello. This is Marius from Okta Support.
Normally that error is caused by a bad cache that sends incorrect data. But since you mentioned that the message appears only when the client is using his home wifi network, this makes us believe that is a home-related network error.
With that in mind, this is the reason why the HAR file was requested. The information might be visible inside of the network and under the payload.
To get assistance with this situation, please open a ticket with our Support Team.