AnthonyS.42112 (Customer) asked a question.
What is the best step to take if users do not click on the activation link within the 7 days?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello, I'm having the same scenario. My tentative solution is to regularly send a friendly reminder via internal IM platform, but I would like to also know if there is a more effective approach to this.
Angel, I found this if it helps you.
https://support.okta.com/help/s/article/When-does-a-user-s-activation-email-expire
If the user doesn't click on the expiration link within the given number of days, the link expires and the user will have to contact tge org's Okta admin. Okta admins can help generate another temporary password or trigger sending a password reset email notification.
I have done that already, I was hoping there was another way to send another link to register without having them change their password.
Sending another link doesn't reset their password.
Too bad there isn't a 14 day option.
How do you resent the activation without having to deactivate or reset the users password?