6t4j1 (6t4j1) asked a question.
Okta Verify on Apple device with Touch ID fingerprint periodically does not allow access. Delete fingerprints added new fingerprints problem persists. Also deleted account and added again and again problem persists.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Do you need, or want, TouchID to be required? You can turn it off.
How periodically does it happen? All devices, or just one?
I was told that the additional security is required. This only happens on an Apple device so 1 device. It happens often throughout the day. Correct me if I am wrong this function can be turned off on the device itself is that correct?
I don't think so: if your admin has configured TouchID to be required for Okta Verify then if you're using it from an iPhone you need to do TouchID; that was why the article I linked suggested you might want to turn it off (although in that case it was to work around newer Apple devices that don't have TouchID). And since similar fingerprint biometrics can't be required of Android devices it's not a universal security feature anyway.
If it doesn't happen to any other Apple devices for your org, and it does sometimes work even for that device, then I'd be tempted to say it's something wrong with the fingerprint reader for that device. But you could raise a support case with Okta too.
Not sure why it would be the device I use TouchID when logging in with no issues only happens with Okta Verify