rostx (rostx) asked a question.
We have users signing into SharePoint 2016. When they try and export a SharePoint list to Excel they get a an error "Cannot connect to the server at this time. Changes to your data cannot be saved". If they connect to the same site using NTLM authentication then they can export to Excel. Is this functionality possible with Okta auth? or do they just have to use the NTLM URL if they want to export to Excel? thanks
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello Ryan,
Looking into the matter, I was not able to find any similar issues on our side, but was able to find a few articles on the O365 side, which makes me think that probably the matter is not strictly related to the Okta integration in itself:
https://social.technet.microsoft.com/Forums/en-US/f2287284-b062-46e3-ae9c-bba1ad1b84d1/cannot-connect-to-the-server-at-this-time-changes-to-your-data-cannot-be-saved8221?forum=sharepointgenerallegacy
https://social.technet.microsoft.com/Forums/office/en-US/ee0c76a2-c71c-4735-9c76-90810b55726e/unable-to-export-to-spreadsheet?forum=sharepointadminlegacy
Nonetheless, I would recommend reaching out to Microsoft to obtain their insight on the matter, and if needed, please do not hesitate to open a support ticket with us, should Okta-sided insight be required.
Thank You,
Stefan Pescaru
Technical Support Engineer
Okta Global Customer Care
Hi, this isn't O365, it is SharePoint on-prem. I since been able to get access and do some testing myself. The issue appears to occur intermittently so I think it is more likely down to load balancing or proxy. Interestingly it never occurs on the web app with NTLM authentication though. Thanks for the response.