AndyC.64975 (Customer) asked a question.
This appears to be temperamental. I have rules set up which add people present in an AD group to an Okta group. Sometimes they do not add users - i've waited hours thinking they run on a schedule of some kinda. However, if I deactivate then reactivate the rule, its then adds the users to the group.
Said users are no in an exclude list and have profiles with all the necessary fields completed.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Hi @AndyC.64975 (Customer) , Thank you for reaching out to the Okta Community!
The Group Rules don't work based on a schedule. They are evaluated based only on specific triggers:
https://help.okta.com/en/prod/Content/Topics/users-groups-profiles/usgp-group-rules-best.htm
Hope this helps!
This is happening with multiple rules, even after recreation of the rules and groups. Sometimes they work, sometimes they don't until I deactivate/reactive. I don't think setting up a workflow to deactivate and reactivate all my rules is a good option. Any ideas?
Implementing a worflow is not required. In the words of Todd Howard - "it just works" * :D .
*As long as you've confirmed that the proper actions are triggered.
For example, we've got an old rule in place:
IF user.nickname == "Kermit" THEN assign to Group "Muppets"
Example (pre-existing) user: John Smith, nickname "Johnny"
If you change his nickname from "Johnny" to "Kermit" , then (and only then) the rule will be evaluated and the user will be assigned to the appointed group.
If the user was newly created and imported with the proper nickname, the moment he's pulled into Okta, the rule would be evaluated and the user should be added to the group.
That being said, if you've tested and confirmed the actions and the user is still not being added to the proper groups, you'll have to open a case to have my colleagues properly investigate the root cause.
Have a great rest of the day!