58hww (58hww) asked a question.
I got new mobile, now how to see the barcode in my computer to connect with this new mobile for OKTA? When I click MFA Enrollment, it is showing my old mobile to send push. Can anyone help me please!
I want to configure for my new phone and erase old phone configuration.
Go to Settings -> Account -> Extra Verification and then reset your desired factor. If you're unable to login to make this change you'll need to have one of your administrators reset it for you.
This is why you should enroll in more than one MFA factor, if possible, on different platforms. Once you have enrolled in any MFA factor, Okta automatically increases security on your profile settings by requiring MFA to make any changes. If Okta Verify is the only factor your account is enrolled in and you lose or replace the device you used to enroll, you will be unable to satisfy the MFA prompt to edit your profile and enroll your new device. In these situations, only your administrator can clear your existing Okta Verify enrollment, leaving no enrollments, and you can again edit your profile (with no MFA prompt) and enroll your new device. Having multiple MFA factors enrolled allows you to satisfy an MFA prompt even if your mobile device is replaced.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Go to Settings -> Account -> Extra Verification and then reset your desired factor. If you're unable to login to make this change you'll need to have one of your administrators reset it for you.