ibs26 (ibs26) asked a question.
Similar to the other posted question, I do not get the option to approve any longer on the watch. However, if you click on the message, it brings up another screen asking if it is me, the location and asks for secondary approval of "Yes, it's me". This is on both the phone and watch and happens with every approval. It seems that once you say yes, it should recognize that it has been set up on a new device.
Hi D We,
We recently made a change to the approval screen, so rather than "Approving" and "Denying", you're now answering "Yes, it's me" or "No, it's not me" to the approval screen that has a little bit more information. It will ask this for every approval from now on.
As for the other issue that you can no longer approve from the notifications. I posted a message in the other question, but I'll copy it here for you.
We’ve received multiple report of this. One of the things that we found as a workaround to getting this re-enabled is following these steps:
First, log in to Okta on your computer. After you’re logged in, go to your name on the top-right, select Settings, and then scroll down to the Extra Verification section, select Reset next to Okta Verify Mobile App. Select Yes to revoke the old token. After that, you'll need to enter your password.
Scroll down to Extra Verification again and click Setup. At that point, delete Okta Verify on your phone and reinstall it. After it’s installed, re-enroll in Okta Verify, and this issue should be resolved.
If you prefer to wait until we release the fix, we plan to publish an updated version of Okta Verify to the Apple AppStore shortly. Once you update to the new version, you'll simply need to launch Okta Verify and it will correct this issue.
Let me know if this helps!
-----
Tim Lopez
Manager, Social Media Customer Support
Okta Inc
Follow @OktaSupport on Twitter!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi D We,
We recently made a change to the approval screen, so rather than "Approving" and "Denying", you're now answering "Yes, it's me" or "No, it's not me" to the approval screen that has a little bit more information. It will ask this for every approval from now on.
As for the other issue that you can no longer approve from the notifications. I posted a message in the other question, but I'll copy it here for you.
We’ve received multiple report of this. One of the things that we found as a workaround to getting this re-enabled is following these steps:
First, log in to Okta on your computer. After you’re logged in, go to your name on the top-right, select Settings, and then scroll down to the Extra Verification section, select Reset next to Okta Verify Mobile App. Select Yes to revoke the old token. After that, you'll need to enter your password.
Scroll down to Extra Verification again and click Setup. At that point, delete Okta Verify on your phone and reinstall it. After it’s installed, re-enroll in Okta Verify, and this issue should be resolved.
If you prefer to wait until we release the fix, we plan to publish an updated version of Okta Verify to the Apple AppStore shortly. Once you update to the new version, you'll simply need to launch Okta Verify and it will correct this issue.
Let me know if this helps!
-----
Tim Lopez
Manager, Social Media Customer Support
Okta Inc
Follow @OktaSupport on Twitter!