Hello Jose!

In order to reset a security question for a user, there are a few preliminary steps that require familiarity with our API. If you are unfamiliar, you can read how to get started here:

https://developer.okta.com/code/rest/

https://developer.okta.com/reference/postman_collections/

The above requires an Okta Admin to set an API token on the API settings within the Admin Dashboard, so if you are not an Okta Admin, you will want to get in touch with your Okta Administrator so they can run the API call to reset your Security Question. The call to do so is the following:

{{url}}/api/v1/users/{{userId}}/lifecycle/reset_factors/{{factor_id}}

{{url}} is your Okta org URL, {{userID}} is the user that you want to reset the question for, and {{factor_ID}} is the factor ID for your user security question, which can be seen when you call {{url}}/api/v1/users/{{userId}}/. You can find the userID in the URL bar when viewing the user in the Okta Admin Dashboard.

If you require any further assistance on this, it would be best to work on this issue using a support ticket - please feel free to open a ticket and we'll be happy to work with you to get this reset.

Thank you,

Brandon Wendorf

Technical Support Engineer

Hello!

After some more investigation, we actually now have a call within the "Credential Operations" collection called "Change Recovery Question" that can achieve the Security Question reset you're looking for. Please use this call to reset the Security Question.

I hope this helps!

-Brandon