Hello,

Sometimes, our users get a strange behavior from MS Outlook. After a password reset, Outlook opens normally and shows a "Trying to connect" error. If you double click the error, Outlook starts connecting to the Exchange server but stops and asks you to send to your phone the MFA code.

You receive the code, you set it into the field and... nothing happens, still locked in the same error.

Usually, in our system, Outlook doesn't ask for MFA even if you reset your password, so that I think the problem is that the Okta token that grants the communication between Outlook and Exchange was not renewed.

Is there a procedure to reset the token?

Thanks