jyhaw (jyhaw) asked a question.
we currently have a user in india that ocassionaly fails to receive the SMS for the MFA verification. At times, he receives it but in the logs sometimes it shows there was no trigger from Okta sending an SMS.
Hi Michael,
My name is Valentin from the Okta support team.
As we would like to help with this request, we require additional information regarding the user, and we would recommend if possible to open a support case with our team from your support portal, or calling our support line 1-800-219-0964 to create a case.
Regards,
Valentin Ion
Okta Support Engineer.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Michael,
My name is Valentin from the Okta support team.
As we would like to help with this request, we require additional information regarding the user, and we would recommend if possible to open a support case with our team from your support portal, or calling our support line 1-800-219-0964 to create a case.
Regards,
Valentin Ion
Okta Support Engineer.