toxkc (toxkc) asked a question.
Hi.. I have already configured OKTA Verify setup in my mobile. But unfortunately my mobile got factory reset and latter I downloaded okta verify app again but unable to login since its asking for "Push Code" or "Enter Code".
Since I dont enough privilege to change settings in desktop. I cant rescan the bar code again.
Kindly help me on this issue and guide me either "To generate enter code" or "Reset Okta App Settings"
Hi Sathishkumar,
With regards to this issue you will need to have an admin of your Okta tenant to reset your verify factor in order to re-enrol. The Verify app is limited to one device per user and if the app is restored from backup or you have a new device resetting the factor is required. The following article outlines the solution.
https://support.okta.com/help/s/article/Okta-Verify-does-not-work-on-my-new-device
If however you are the only admin of the tenant and are unable to login please open a Support ticket either via email, phone or via the support portal (https://support.okta.com) this site will also provide a list of support contact numbers that you may use. This will allow us to provide more assistance in allowing you to regain access to the Okta tenant.
Thanks,
Chris Hancock
Thanks a lot Chris.. My Okta admin have reset my account and now i'm able to login into okta dashboard.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Sathishkumar,
With regards to this issue you will need to have an admin of your Okta tenant to reset your verify factor in order to re-enrol. The Verify app is limited to one device per user and if the app is restored from backup or you have a new device resetting the factor is required. The following article outlines the solution.
https://support.okta.com/help/s/article/Okta-Verify-does-not-work-on-my-new-device
If however you are the only admin of the tenant and are unable to login please open a Support ticket either via email, phone or via the support portal (https://support.okta.com) this site will also provide a list of support contact numbers that you may use. This will allow us to provide more assistance in allowing you to regain access to the Okta tenant.
Thanks,
Chris Hancock