00uh56a03aPcc4H370h1.5410924582147903E12 (Customer) asked a question.
Is there a way to reset IDP when users enter their email address wrong the first time?
Some of our users are entering in their username/email address wrong during IDP on the Okta login page. Is there a way to send them back to the correct tenant? Right now, they get stuck.
Steps to recreate:
- Enter their email address wrong and get sent to the wrong tenant.
- Get a login error.
- Users realize their mistake and correct their username in the current tenant.
- They are stuck since they can't authenticate on current tenant. Ideally, once they correct their email address, IDP will move them to the correct tenant.
Is there a way to reset IDP? We are using a custom login page hosted by Okta.
Any ideas would be helpful.
Christine
Alex here with Okta's Support Team. I would suggest you open a ticket with us as this would be highly dependent on how you have this custom sign on page customized.