7l283 (7l283) asked a question.
O365 Login Failure - Your account has not been configured for this application.
Hello,
My users are navigating to O365 Login, entering their email address and then being redirected to Okta. Once they are at Okta, they enter there email address and their password, and are redirected back to O365 for authentication. User ID and password are the same between Okta and O365, and I have sync'ed user information directly from AzureAD/O365. However, each time they are told "O365 Failure, Your account has not been configured for this applications".
Each test user is assigned this application, they have the right permissions and they have their immutableIDs as well in their profile. Why is this not working?
Hi,
First of all I recommend raising a ticket with support in order to investigate this issue as this requires troubleshooting. Usually this error shows up when the immutable ID doesn't show up in the user assignment and it's not synchronized between Okta and O365.
You can check that by simply clicking on the pencil button in the O365 app assignments tab and check if the users have the immutable ID showing up. If not, simply reassigning the users should fix the issue.
Next, you should check the mappings between Okta and O365 to confirm if the immutable ID is mapped and if Okta is able to create users, but again please raise a support ticket for more assistance.
As I stated in my first post, the immutableID is populated and is correct.
I have Provisioned enable and connectivity to O365 via API. I have removed all users and re-imported them. I continue to receive "Office 365 Login Failure. Your account has not been configured for this application".
Hi Stephane
If your are still facing this issue, have a look on following discussion and feel free to update here for further inputs.
https://support.okta.com/help/s/question/0D51Y00007JYrDtSAL/office-365-login-error-for-few-okta-users
Best regards.
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