GabrielL.85945 (Customer) asked a question.
Okta Verify with Push for Android
I'm setting up Okta Verify with Push on a new Android phone. I've installed from the Google Play Store and was able to enroll with the user account in Okta. I then receive the push notification, tap to approve, and then it does not seem to register on the Okta side. Just stays on the screen waiting for me to respond to the MFA challenge, which I just did.
Any thoughts on things I can check? I've already tried reinstalling Okta Verify and resetting MFA for the user. I am able to respond to push notifications from other apps.
Vlad here with Okta's Customer Support Team, thank you for reaching out to us.
Since you've already performed the basic troubleshooting steps by re-installing the app and resetting the MFA and since this issue would require further investigation, I recommend opening a case with Okta support , after confirming that the issue is still present for the same user on different devices and this way ruling out any device limitations. Thank you!