fgnci (fgnci) asked a question.
how to reset security question
reset security question
- remus.craciun1.5223739223984878E12 (Vendor Management)
Hi Solomon,
The only way to reset a security question is from the end user dashboard. Once logged in you will need to hoover your name and go to Settings on the to side of the screen. Then click Edit profile and go to recovery question.
Note that this method only works if the account is accessible. If the account is not accessible you will have to turn the security question off from the admin UI on Security , Authentication , Password , Edit Policy , Account recovery , Uncheck "Security Question". This is an Early access feature so if the option is not available please submit a support ticket to support.okta.com to have it enabled.
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This question is closed.
Hi Solomon,
The only way to reset a security question is from the end user dashboard. Once logged in you will need to hoover your name and go to Settings on the to side of the screen. Then click Edit profile and go to recovery question.
Note that this method only works if the account is accessible. If the account is not accessible you will have to turn the security question off from the admin UI on Security , Authentication , Password , Edit Policy , Account recovery , Uncheck "Security Question". This is an Early access feature so if the option is not available please submit a support ticket to support.okta.com to have it enabled.