1fj3q (1fj3q) asked a question.
I have few users who are in "Pending User Action" Status on Admin Console. These users cannot login. How do users transition into this state?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Sandeep, are these users newly created? The "Pending User Action" status in the Admin Console means that they have not yet provided verification by activating their accounts via the activation email/providing a password. Check out this article for more info: https://help.okta.com/en/prod/Content/Topics/Directory/end-user-states.htm
Thanks Molly!
Our accounts are AD Administered. Sync between between AD and UD happens regularly and JIT is also turned ON. Accounts when created initially in AD do have the password. I'm trying to understand when and how the accounts get transitioned to "Pending user action". Do user transition to "Pending user action" Status happen only when the password don't match between AD and UD?
Hello Sandeep.
JIT users will never end up in this status, and that is because as soon as they authenticate, they have to complete the account creation process / initial setup. And that is to go through creating a Account Recovery Question, selecting a security image and providing other required details, depending on your configuration.
If a user is in the status - "Pending user Action" that means the user was imported in Okta, before they went through JIT. Meaning, that the user has to access their email accounts, find the email was sent by Okta to activate their account, follow the link and complete the initial account setup process.
If you are still encountering issues regarding this matter please go ahead and submit a support ticket and we will be there to help you out!
Regards,
Adrian Lazar
Tier 2 Support Engineer.
We have around 1000 user's whose accounts are in pending action, And the mails which got triggered to them might have already expired. So is there any way we can trigger activation mails for all of them at once?
Thanks for the all response!
As I mentioned in my question, our accounts are AD Administered. As of now activations/registrations of account are handled by existing IAM solution. We are leveraging OKTA mostly for SSO and MFA. Since these are AD administred accounts, OKTA status must be looking at AD attribute(s) to categorize them into Okta Status. I was not able to find this mapping in the OKTA documentation.
Hello,
what does Pending user action. User password selection required mean?