c5qqz (c5qqz) asked a question.
While configuring custom email domain, Okta is enforcing to add the "Mail domain to send from".
Is Okta going to send email through our company smtp server ? or Is this just a subdomain for Okta to add in email which is sent from Okta (Sendgrid)?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Suresh, Okta won't leverage your company's SMTP server to send email. Okta will generate a form with the TXT and CNAME dns records that you need to create in order for Okta to send emails with your domain without being blocked for spoofing. You can get more infraomtion about the setup from this article :
https://help.okta.com/en/prod/Content/Topics/Settings/Settings_Configure_A_Custom_Email_Domain.htm
We had some confusion concerning the instructions. It may be something that we should have known from the beginning, but I'd like to share in case anyone else encounters a similar issue. When Okta presents the CNAMEs and TXT updates for your DNS, do not just enter the hosts as listed. You want to drop the domain names because you are configuring these in a particular zone already. For example, if the CNAME states the host is "oktamail.yourcompany.com", you only want to enter "oktamail". The "yourcompany.com" is assumed at this point.