AlexM.00655 (Customer) asked a question.
Is there anyway to inform a user that their account is locked due to too many failed attempts?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Login to the Okta admin console and navigate to Security > Authentication > Password, then look for "Show lock out failures" in your password policies.
Thank you Gabriel,
Unfortunately, I don't see this option. I only have the option to view lockouts for users after x unsuccessfull attempts, Account is automatically unlocked after x minutes, and Users can unlock account with self-service..
Is this something that has to be enabled by Okta?
It may be you don't have the feature enabled. You may need to open a case with Okta Support to request it.
When you navigate to Security > Authentication > Password, do you see options to create policies and rules, or do you just see a bunch of global settings for passwords that apply to all users?
If the ladder, I think you need the Early Access feature for Group Password Policies to be enabled, as mentioned in this doc:
help.okta.com/en/prod/Content/Topics/Security/Security_Policies.htm