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0D51Y00005nU3EDSA0Okta Classic EngineAdministrationAnswered2018-12-15T00:35:28.000Z2018-12-13T14:23:55.000Z2018-12-15T00:35:28.000Z

trohrer (Customer) asked a question.

Is there a way to verify that activation emails were sent out?

We activated 60 users yesterday, and some of them are saying they never got the activation email. Is there a way to see what emails that Okta has sent to our users?

 

Thank you.


  • GabrielL.85945 (Customer)

    There is no functionality for this and it's not captured in the Okta System Log.

     

    On your end:

    • Check spam folders
    • Check deleted items
    • Check rules on mailbox that may have moved or deleted it

     

    Contact Okta Support to check on their end:

    • Was the email showing as sent in their backend logs?
    • Are the email addresses blacklisted?
    Expand Post
This question is closed.
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Is there a way to verify that activation emails were sent out?