pnz85 (pnz85) asked a question.
I am able to use Okta for multi-factor authentication in IE 11.6. After the SMS authentication I am redirected back to my application. But in IE 11.0 I get the IDX10311 error
Hi,
My name is Silviu and I am a Technical Support Engineer (Tier II) at Okta.
According to our documentation we do support the versions of IE you mentioned above. The IE v.9 was the last one to be deprecated.
In case there is an error thrown when getting MFA from Okta through such a browser, please open up a case with Okta Support and get all the necessary pieces of information in there , as it could be something residing on our end or on the browser itself, but we need a more in-depth look upon it and trace it to the root-cause.
If I am to pinpoint towards the issue, that could be in regards to a unique arbitrary value that got mixed in the process, most probably a Crypto Nonce failing in the communication process.
On the other hand, are you sure the browser is compatible to the standard of security we have? Is the page rendering at all? Are you doing an SP-initiated flow and maybe not even getting displayed our content out of our CDN?
If upon an nslookup cmdlet - your org domain is routed through a (tng) root on the cdn, that means that the communication protocol in exchanging requests with Okta is TLS 1.2. You have to be sure both the client-side and server-side clients are defaulted to a Transport Layer Security of the aforementioned version in regs and also have the SchUseStrongCrypto key of the .NET Framewrok on the version 4.0 set to dword 00000001. Besides this, the Proxy Settings of IE have to accept TLS 1.2, but also TLS 1.0 or 1.1 if the requests are coming from apps not supporting the 1.2 version of the Security protocol yet. The browser will leverage the encryption to the upper layer and default it due to the client-side reg keys changed in the Windows 'regedit' section.
The above may be a far shot or not, but all in all, please open up a case with us and we'll take it from there.
Wish you all the best in your work, Abhishek!
Thank You,
Silviu Muraru
Technical Support Engineer, Okta Inc.
Hello Silviu,
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Thank you,
Mike Davie
Okta Help Center
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi,
My name is Silviu and I am a Technical Support Engineer (Tier II) at Okta.
According to our documentation we do support the versions of IE you mentioned above. The IE v.9 was the last one to be deprecated.
In case there is an error thrown when getting MFA from Okta through such a browser, please open up a case with Okta Support and get all the necessary pieces of information in there , as it could be something residing on our end or on the browser itself, but we need a more in-depth look upon it and trace it to the root-cause.
If I am to pinpoint towards the issue, that could be in regards to a unique arbitrary value that got mixed in the process, most probably a Crypto Nonce failing in the communication process.
On the other hand, are you sure the browser is compatible to the standard of security we have? Is the page rendering at all? Are you doing an SP-initiated flow and maybe not even getting displayed our content out of our CDN?
If upon an nslookup cmdlet - your org domain is routed through a (tng) root on the cdn, that means that the communication protocol in exchanging requests with Okta is TLS 1.2. You have to be sure both the client-side and server-side clients are defaulted to a Transport Layer Security of the aforementioned version in regs and also have the SchUseStrongCrypto key of the .NET Framewrok on the version 4.0 set to dword 00000001. Besides this, the Proxy Settings of IE have to accept TLS 1.2, but also TLS 1.0 or 1.1 if the requests are coming from apps not supporting the 1.2 version of the Security protocol yet. The browser will leverage the encryption to the upper layer and default it due to the client-side reg keys changed in the Windows 'regedit' section.
The above may be a far shot or not, but all in all, please open up a case with us and we'll take it from there.
Wish you all the best in your work, Abhishek!
Thank You,
Silviu Muraru
Technical Support Engineer, Okta Inc.