bppcj (bppcj) asked a question.
Guys, I removed a Yubikey but forgot to refactor before removing it. Then I refactor the user associated to the key and removed it successfully. Now the Yubikey serial is no in Okta any longer and does not allows to add from the seeds csv file. I tested the format and it is the same we used hundreds of times. Any idea on how to fix it? Is there any 'Yubikey importation' log?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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If a Yubikey is decoupled from it's user, consider revoking the token from your system and reissuing the end user another unassigned Yubikey for enrollment.
Everything that you can do in this particular scenarios would be to delete the MFA and set it back from scratch. I would recommend opening a ticket to support and maybe also attach a screenshot with the error for a more in depth understanding of the issue.
Thank you Orin, unfortunately I did both. Removed he user and also removed the key, but since then I'm not able to add it. Support request ended up in a link with very basic instructions on how to remove a Yubikey and readd it.