BorisT.08243 (Customer) asked a question.
Hello, I want to collect users SMS as a backup (and some notification reasons) but because of some of the issues related to SMS security I don't want them to use it as factor (they will also sign up for okta verify) is there a way to not show SMS on the list of factor choices?
You can first check: Security > Multifactor > Factor Types
This gives you the option to remove this SMS from the end user dashboard ( this will disable the use of SMS as a MFA option all-together )
You can also set SMS as a optional MFA factor and set Okta Verify as the Mandatory Factor. This way you do not need to worry about them skipping the enrolment of Okta Verify.
Hope this helps !
Hello Boris,
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Thank you,
Mike Davie
Okta Help Center
I am actually interested in making both okta verify and SMS as mandatory during sign up, but after a user signs up basically disable SMS, is there a way to do that?
Sorry for above post, it did not save anything.
So:
The only way that I can imagine you can do this is if you set SMS as mandatory and force all the users in the company to login to Okta and finish the SMS Enrol Process, and then disable SMS.
The easiest way to do do what you actually want is if you probably set both SMS and another MFA (Okta Verify/Google Auth) as required and create a sign-on policy to prompt for MFA all the time, and the user will select what option is the easiest for him.
The only place where you can actually toggle off SMS all-together is in the ACCOUNT RECOVERY flow.
Not exactly sure about your use case here, but you might want to submit a feature request if this is not exactly what you are searching for.
Hope this helps !
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
You can first check: Security > Multifactor > Factor Types
This gives you the option to remove this SMS from the end user dashboard ( this will disable the use of SMS as a MFA option all-together )
You can also set SMS as a optional MFA factor and set Okta Verify as the Mandatory Factor. This way you do not need to worry about them skipping the enrolment of Okta Verify.
Hope this helps !