59l22 (59l22) asked a question.
okta portal does not prompt for 2nd factor e.g sec question for any/ all users.
However, no issue with okta radius and does prompt when users login to the use the apps.
Hi Gregory,
Most likely this situation occurs due to the fact that the policy in place for the multi factor is set as optional. You can check this by going to your admin dashboard --> Security --> Multifactor --> Factor Enrollment and make sure that the selected factor types are not marked as Optional or Disabled. Additionally, you can find more information on this by accessing the following support article:
https://help.okta.com/en/prev/Content/Topics/Security/MFA.htm?Highlight=multifactor
If you require additional support with this issue, please open a support case with our Customer Support Team.
Best regards,
Mihai Ionescu
Technical Support Engineer
Hello Gregory,
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Mike Davie
Okta Help Center
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Gregory,
Most likely this situation occurs due to the fact that the policy in place for the multi factor is set as optional. You can check this by going to your admin dashboard --> Security --> Multifactor --> Factor Enrollment and make sure that the selected factor types are not marked as Optional or Disabled. Additionally, you can find more information on this by accessing the following support article:
https://help.okta.com/en/prev/Content/Topics/Security/MFA.htm?Highlight=multifactor
If you require additional support with this issue, please open a support case with our Customer Support Team.
Best regards,
Mihai Ionescu
Technical Support Engineer