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0D50Z00008GhIqUSAVOkta Classic EngineSingle Sign-OnAnswered2024-09-16T09:02:25.000Z2018-08-23T18:11:02.000Z2018-10-12T19:23:44.000Z

7aydp (7aydp) asked a question.

August 23, 2018 at 6:11 PM
Macs On-Prem Authenticating to Outlook Issues with IWA

Our Mac users are prompted to re-authenticate to Outlook on their machine, and are unable to do so while on campus due to being redirected for desktop SSO. We are using Office 365. The fix detailed here: https://support.okta.com/help/s/article/Outlook-is-not-authenticating-successfully-via-Desktop-Single-Sign-On did not work for our environment.

 

Currently, we just have our Mac users go off-network (typically with a mobile hotspot) to authenticate which allows them to use their password and MFA options. Is there any other workaround to try?

  • 3 answers
  • 1.16K views

  • daisy.sun1.5046410359822651E12 (Okta, Inc.)

    Hi Courtney,

     

    Thank you for contacting Okta Community! If the user is logging into Outlook on-network where IWA is running, Desktop SSO will always kick in. Is the user getting an error while logging into Outlook via Desktop SSO? The resolution discussed in the article https://support.okta.com/help/s/article/Outlook-is-not-authenticating-successfully-via-Desktop-Single-Sign-On should work. If you need any further assistance regarding this issue, feel free to open a Support case with us with all the details.

     

    Thanks,

    Daisy Sun

    Okta Customer Support

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    Selected as Best

  • 7aydp (7aydp)

    Hello Daisy, thank you for the link. We did try this solution and it did not work for us. I have opened a support ticket and am working with someone to address this issue. Thank you!

  • mike.davie1.5312945692819849E12 (Customer First Programs)

    Hello Courtney,

     

    Thanks for posting your inquiry in Okta Community Portal.

     

    If you receive a great answer to your question(s), please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

     

    Thank you,

    Mike Davie

    Okta Help Center

    Expand Post
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Macs On-Prem Authenticating to Outlook Issues with IWA