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0D50Z00008G7VdQSAVOkta Classic EngineAdministrationAnswered2024-04-16T11:39:18.000Z2018-06-05T16:29:21.000Z2018-06-08T17:13:27.000Z

0q8gk (0q8gk) asked a question.

I have a delay when users reset password remotely with AD. What could be causing this? Also what is the normal time this should take?
I have a delay when users reset password remotely with AD. What could be causing this? Also what is the normal time this should take?

  • Hello Amir,

     

    I am assuming this scenario involves Del Auth and resetting the AD Password through Okta. This process should be a very swift one and should not be showing any delays.

    What I would recommend, due to the complexity of this matter, in order to find the cause of the behavior you are encountering, would be to open a Support Ticket with us, and me or one of my colleagues will be more than glad to assist.

     

    Thank You,

     

    Stefan Pescaru

    Technical Support Engineer

    Okta Global Customer Care
    Expand Post
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I have a delay when users reset password remotely with AD. What could be causing this? Also what is the normal time this should take?