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0D50Z00008G7VZNSA3Okta Classic EngineAdministrationAnswered2024-04-30T09:18:25.000Z2018-04-11T14:55:59.000Z2018-08-12T04:17:03.000Z
Access Request Workflow - on behalf of
HI - Access Request Workflow end users are shown a list of apps when they click Add Apps

 

If we use Okta for customers and we our sales persons like to request on behalf of the customer, but still we like the approval process becasue of the audit log - do Okta support that somesome reqest on behalf of?

  • Hi,

     

    My name is Silviu and I am a Technical Support Engineer (Tier II) at Okta.

    The "Access Request Workflow" is user specific in their own dashboard.

    There can be messages exchanged between the requester and the approval as well, but regarding the specific apps that they want to be added, these will be added for themselves. You cannot ask for other, but you can mention it in a comment if you'd like, which has nothing to do with the approval action itself.

    For any further assistance please open up a case with Okta Support and get all the necessary pieces of information, if not provided yet.

     

    Wish you all the best in your work!

     

    Thanks,

    Silviu Muraru

    Technical Support Engineer | Okta
    Expand Post
    Selected as Best
  • Hi,

     

    My name is Silviu and I am a Technical Support Engineer (Tier II) at Okta.

    The "Access Request Workflow" is user specific in their own dashboard.

    There can be messages exchanged between the requester and the approval as well, but regarding the specific apps that they want to be added, these will be added for themselves. You cannot ask for other, but you can mention it in a comment if you'd like, which has nothing to do with the approval action itself.

    For any further assistance please open up a case with Okta Support and get all the necessary pieces of information, if not provided yet.

     

    Wish you all the best in your work!

     

    Thanks,

    Silviu Muraru

    Technical Support Engineer | Okta
    Expand Post
    Selected as Best
  • j5v7c (j5v7c)

    Hello Torrun,

     

    Thanks for posting your inquiry in Okta Community Portal.

     

    If you receive a great answer to your question(s), please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

     

    Thank you,

     

    Dylann Fezeu

    Okta Help Center Team
    Expand Post
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Access Request Workflow - on behalf of