<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content
0D50Z00008G7VVXSA3Okta Classic EngineAdministrationAnswered2025-03-23T09:03:19.000Z2015-09-28T15:17:43.000Z2019-04-19T06:53:28.000Z

h15s8 (h15s8) asked a question.

Disable forgot password link
Is there a way to disable the "Forgot Password" link entirely? Our users are mastered in Active Directory, but the Admin UI won't seem to let me remove the link unless I select "Password is managed by a different application" and provide a URL. I don't have a URL to provide, since we don't have a self-service password reset app.

  • svcV.75126 (Customer)

    Hi Peter,

     

    FYI, Okta provides the password self-service capability for you even if your accounts are AD mastered. This could be a feature that isn't enabled/available by default but it is what we currently use.

     

     

    That said, prior to this feature being available and tested we pointed the URL to our ticketing page.

     

    Forgotten Password URL: https://ourticketing.com/ForgotUrl

     

    It didn't require changing the "Password managed by" in a different application

     

    -Matt

    Expand Post
  • h15s8 (h15s8)

    Thanks Matt. My org doesn't want to use the self-service password reset, and our ticketing system isn't internet facing, so I guess I'll just point the link to our corporate website or something.
  • Phil L Ibarrola (Thoughtworks)

    Hi Peter,

     

    We did something similar for the help link for one of our systems (linked it to the corporate web site) and it really confused people.  I would recommend pointing them to a page explaining how to reset their password, i.e. contact the help desk.

     

     Thanks,

    Phil

    Expand Post
  • RajS.52420 (Customer)

    Hello Gents,

     

    Any update on this, We just want to remove the link for forgot password.

     

    Thanks,
  • kishorek.06267 (Customer)

    It's causing issues for SSO on among mobile apps. Raised a case Case# 00217781 with Okta.

    Forgot Password -> Back -> Login -> Redirects to Okta home page, Instead of a callback to our application server

  • CBACA.65267 (Customer)

    We would also want to disable forgot password link.

    is this feature available?

This question is closed.
Loading
Disable forgot password link