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0D50Z00008G7VT0SANOkta Classic EngineAdministrationAnswered2024-04-16T12:12:01.000Z2017-09-21T03:11:33.000Z2020-08-28T18:36:09.000Z

hlqt1 (hlqt1) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:20 AM
what should be done if i forget the answer to the security question?
Currenty if a user forgets their password they can have an email sent to them or an sms text. After they recieve the password reset link they are then challenged with a security question that they filled out during their registration.

What if  a user forgets the answer to the security question?
  • 2 answers
  • 8.84K views
BryanT.38843, AndrewsD.58024, and 7 others like this.

  • josh.skeen1.4283705083512795E12 (Okta, Inc.)

    Hi Nibedita,

     

    Currently the only way to reset a Security Question for a user in Okta is via the Okta API using either the "Set Recovery Credential" or "Change Recovery Question" User API commands. We do not have a method of performing this via the UI currently.

     

    To set up an API test client to perform this action, follow the instructions here: https://developer.okta.com/docs/api/getting_started/api_test_client.html. Once the Test Client is set up, you should be able to obtain a user ID and reset a Security Question.

     

    I am including a direct link to the entry on Recovery Questions in the User API reference document as well: https://developer.okta.com/docs/api/resources/users.html#change-recovery-question.

     

    While we do not have this feature currently, I do agree that it would be a great addition to Okta. I would recommend filing a new feature request for this functionality. To submit this as a feature request, go to https://community.okta.com/ and then log in and click on the "Ideas" button in the top-right hand corner of the page, and then select "Post Idea" on the next page. This will open a feature request for other members of the community, including our own Product Managers, to see and vote on.

     

    I hope this answers your question!

     

    Please let us know if you require any further assistance.

     

    Thank you,

     

    Josh Skeen

    Okta Technical Support Engineer
    Expand Post
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what should be done if i forget the answer to the security question?