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0D50Z00008G7VF8SANOkta Classic EngineMulti-Factor AuthenticationAnswered2024-04-30T09:18:25.000Z2017-07-26T11:22:04.000Z2019-11-25T14:00:16.000Z
Multifactor authentication
I have implemented multifactor authentication and selected sms required option

but when I tried to login I am unable to configure my India phone number,it is showing following error:

"Only numbers located in US and Canada are allowed. Contact your administrator if this is a problem."

 

Now  I  got stucked and not able to log in to my okta org. please help me to to resolve the issue.


  • Currently international SMS is a licence SKU, you will need to speak to your account manager to work out the commercail implications before that can be enabled. Thanks for the question
  • RohitR.11579 (Customer)

    I am using e free trial. Is that the reason this is showing me or it will show to all licensed and free accounts??
  • j5v7c (j5v7c)

    Hi Rohit

     

    This will be the case for all licensed and free accounts. As Mel said this is not a free service outside of US and Canada, and therefore needs a feature flag enabled to switch this functionality on as international SMS charges are incurred.
  • DanielS.42740 (Customer)

    Is there a way to disable this so new users won't get the error message when signing up?

  • RakeshN.23447 (Customer)

    Hi , This is Rakesh

    I am working on Tableau Server two factor Authentication with Okta .

    I done perfectly SAML configuration in Tableau server and integrate with okta.(Multi factor Settings enabled)

    After configuration , I am going to browser and load the Tableau server url,After loading the url it directly goes to Okta Verify instead of asking User Name and Password.

    And After verify the okta , It given the error message like "Unable to sign, Invalid User Name and Password".

     

    Can you please help on this.

     

    Expand Post
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Multifactor authentication