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0D50Z00008G7VEZSA3Okta Classic EngineDevices and MobilityAnswered2025-12-08T09:00:24.000Z2017-06-12T14:50:34.000Z2017-06-12T14:50:34.000Z
Okta Verify app on iOS 10.3.2 keeps crashing (even after delete/re-download)
I use Okta Verify for auth at home for work systems.  For the past several months Okta Verify has been crashing moments after launch.  I deleted the app and downloaded it again, but nothing changed.  What can I do to get it working again?

  • j5v7c (j5v7c)

    Hi Collin,

     

    Thank you for your question.

    I see that you already tried by deleting the app and reinstall it, however please try also the following way:

    - Navigate to iOS->Settings->Okta Verify->Clear Accounts History.This will clear the current token and you will need to re-enroll the device.

     

    Thank you

    Adrian Rahau

    Support Agent

    Okta Global Customer Care

    Expand Post
  • 9ene2 (9ene2)

    Hi Adrian, I tried this, but the app continues to crash on launch. Is there anything else I can try? Thanks! Colin
  • xezy7 (xezy7)

    Hi Adrian/Colin, did you ever solve this issue?  I have a user with the same issue.
  • 5z5vc (5z5vc)

    I have the same problem on the two iPhones I have in my organization running iOS 10.3.3.  I also tried clearing accounts history which did not resolve the issue.  SInce these are iPhone 5 phones that cannot be updated beyond 10.3.3.  I would like to hear a statement from Okta on whether they are aware of this issue and if they intend to support iOS 10.3
This question is closed.
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Okta Verify app on iOS 10.3.2 keeps crashing (even after delete/re-download)