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0D50Z00008G7VCaSANOkta Classic EngineMulti-Factor AuthenticationAnswered2024-04-30T09:18:25.000Z2018-02-01T15:38:52.000Z2018-08-12T04:16:12.000Z

benjamin.l.campbell (numo LLC) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
How do I enable seamless MFA challenges in Okta?
My Okta environment supports 5 different factors for MFA.  I require a factor upon login, but don't specify which factor. I like this as it supports our varied user environment.  However, there are options / features lacking at least as far as I can tell.

 

I can't seem to find settings to allow preference selections with the exception of pre-populating the previously selected MFA upon login.  Users still have to click on something to get the factor to authenticate.  This interaction is unnecessary and frankly it annoys my users.  Why not give the option to initiate user's chosen MFA option upon signing in?  Why make the user click something after already logging in?  Seems unnecessary and slows down the user's experience significantly.

 

Am I missing something?  A setting somewhere?  Please advise.
  • 8 answers
  • 2.5K views
j5v7c likes this.

  • benjamin.l.campbell (numo LLC)

    Yes, I created a support ticket.  Okta has a feature they can turn on for your Org.  It only applies to okta verify, but it works well.  It only took a few minutes to resolve and test.
    Selected as Best

  • j5v7c (j5v7c)

    Hi Benjamin

     

    The default for the Okta login is to offer the end user the last used MFA factor. So if the users only likes to use one sort they should not need to select the different MFA factor type each time.

     

    In fact you can even take that one step further on certain MFA factors like Okta Verify with push to also save the MFA type and automatically send the push too. See below:

    0EM2A000000E1Lf

     

    The only time you would need to select the MFA type from the drop down is if you wanted to change the MFA being used.
    Expand Post

  • benjamin.l.campbell (numo LLC)

    Apparently, something is missing in my configuration/build or we have a disconnect.  I dont see this option.  Here's what I see:

     

    0EM2A000000E1Lp

     

    I WANT to challenge, but I also want to auto-push to Okta Verify.  Do I need to talk to support?
    Expand Post

  • j5v7c (j5v7c)

    It's possible that yoy might only have Okta Verify as an MFA factor. To get Okta Verify with push you would need the "Adaptive MFA Factors" SKU and then you'll be able to provide this feature. So yes either Support or your Account Executive.

  • j5v7c (j5v7c)

    Or it might just be part of your admin configuration.

     

    On the Factors Tab you should set the following:

     

    0EM2A000000E1M4

  • benjamin.l.campbell (numo LLC)

    Yeah, I have Adaptive MFA.  I'll call support.

     

    0EM2A000000E1M9

  • j5v7c (j5v7c)

    Did you ever recieve a resolution to this issue? I am facing the same problem. I have the factors enabled but I don't see the option for "Send push automatically". Thanks!

  • benjamin.l.campbell (numo LLC)

    Yes, I created a support ticket.  Okta has a feature they can turn on for your Org.  It only applies to okta verify, but it works well.  It only took a few minutes to resolve and test.
    Selected as Best

  • j5v7c (j5v7c)

    Hello,

     

    Thanks for posting your inquiry in Okta Community Portal.

     

    ​If you receive a great answer to your question(s), please help readers find it by marking it the best answer. Hover over the answer and click "Best Answer." 

     

    Thank you,

     

    ​Dylann Fezeu

    Okta Help Center Team
    Expand Post
This question is closed.
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How do I enable seamless MFA challenges in Okta?