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0D50Z00008G7VCPSA3Okta Classic EngineAdministrationAnswered2024-04-17T10:39:01.000Z2016-10-07T19:27:58.000Z2020-07-16T07:51:33.000Z

knm4i (knm4i) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
Unable to import active directory users
We're testing Okta's active directory integration against our test domain controllers (running Server 2016 TP5). Groups come over just fine when I do a full import, but 0 users were imported during the initial setup of the AD agent and subsequent Full Imports don't remedy the issue. 

 

My user objects are in the "users" OU, and there's really nothing special about this setup. I've configured Okta to import from the users OU. 

 

I'm looking for next steps I can take to troubleshoot why the Okta Agent isn't seeing any users in AD.
  • 5 answers
  • 4.75K views

  • knm4i (knm4i)

    Ah! We weren't populating the UPN in our AD objects. That fixes our issue, I really appreciate the quick response.

  • 00u9a3lq9rYCN4aGB0h71.483932401430625E12 (Customer)

    I am strying to integrate AD 2012 R2. Agent installed successfully but when I try to import, I get the error message  "An error occurred during import An operations error occurred". The logs simply say "system.import.start" success. Any clue where I can troubleshoot?  I looked at the mappings and everything looks in order. UPN is being populated in AD object ok Thanks!.

  • vm5ba (vm5ba)

    If users are disable in Active directory then also no usrs will be imported, you have to enable them first

  • 0pd0q (0pd0q)

    We want to reimport a user from Active Directory as we have deleted the user in Okta. We also have Scheduled Imports being executed every hour.

     

    I have confirmed that the user is active on AD and is in the OU synced with Okta, so ideally the user should be re-imported. In our case, the user is not being re-imported. Is there anything that I am missing?

     

    Thanks,

    Ashwini

    Expand Post
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Unable to import active directory users