<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content
System Status
Announcements
Announcements
Search
Search
Select Language
Knowledge Base
Knowledge Articles
Support Videos ↗
Documentation
Product Documentation ↗
Developer Documentation ↗
Product Release Notes ↗
Community
Events & Webinars
Okta Ideas ↗
Resources
Product Hub
Customer Success Hub
Product Release Update
Learning
Okta Learning ↗
Get Support
Open a Case
HomeCommunityForum
0D50Z00008G7UzhSAFOkta Classic EngineAdministrationAnswered2024-04-30T09:18:25.000Z2016-09-30T21:36:41.000Z2018-08-12T04:16:06.000Z

JeffS.41899 (Customer) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
How do I get the AD Sync Agent to sync changes to OU names?
I have installed the Okta Sync Agent, but the OU list is incomplete.  Since installing I added more OUs but they are not refelcted in the list on the site.  Also, I tried to chagne the name of an OU and it did not update.  I set my sync interval to the lowest.  Even tried to remove and reinstall but got the same results. :-S
  • 3 answers
  • 5.87K views
2k11a likes this.

  • cody.suders1.3982070751843718E12 (Okta, Inc.)

    If you go into the active directory import tab and hit "Import Now" it'll prompt you for an incremental or full import.  A full import should refresh the OU list.  If this doesn't resolve the issue please contact Okta support for assistance.
    Selected as Best

  • cody.suders1.3982070751843718E12 (Okta, Inc.)

    If you go into the active directory import tab and hit "Import Now" it'll prompt you for an incremental or full import.  A full import should refresh the OU list.  If this doesn't resolve the issue please contact Okta support for assistance.
    Selected as Best

  • JeffS.41899 (Customer)

    so sync is workign now - thx, but the users in my OU are not importing...I tried creating an Okta user first and slecting to match that but no dice.

  • j5v7c (j5v7c)

    Hi Jeff

     

    Can you make sure that you're AD users have as a minumum a firstname, lastname and a valid username. Okta requires a minimum of four profile attributes to create the users with. The following are required firstname, lastname, username (in the format of an email address), and an email address (that we can dynamilcally create if one has not been set in AD). Additionally make sure you have a selected OU where the users are placed in the AD tree structure as well.

     

    Hope this helps, if not then look to the AD log to see for any obvious reasons. (Default location for logs is C:\Program Files (x86)\Okta\Okta AD Agent\logs)
    Expand Post
This question is closed.
Loading
How do I get the AD Sync Agent to sync changes to OU names?